Browse through our list of frequently asked questions. If you still have a question that you can not find an answer to, please contact Hi Touch Mobile.
Repairs & Service
Can liquid damage be fixed?
Repairing liquid damage is often the most complicated and time consuming that can be repair to a mobile phone. Therefore, we are not attempting to repair liquid damage due to the risks of failure and increased risk of further problems over time.
Will my data be lost after repaired?
For iPhone, there is 99% of chance that your data will be safe. For the complicated problems, we try to make every effort to keep it intact, however we cannot guarantee the safety of your data. The reason is that often it is outside of your control and the data may already be lost before we examine the device. Therefore, we recommend you back up your data regularly if possible.
How much will my repair cost?
We provide FREE quote for both standard and complicated repairs. If your phone cannot be repaired there is NO CHARGE.
How long will repairs take?
Standard repairs such as iPhone cracked/damaged screens are usually completed within 24 hours. More complicated repairs do take longer depending on hardware availability or other issues involved.
How do I place an order?
- Browse through the product range and add items to the shopping cart
- View cart, ensure your items are correct and proceed to checkout
- If you are a new user, fill in your name and billing/delivery details and feel free to register as a member for free.
- Choose your payment option and place your order
- You will receive email notifications of your order placement and progress
What payment methods do you accept?
We accept Paypal and credit card (Visa & Master). Both of these payment methods are user-friendly, highly secured and extremely efficient.
How long does it take for delivery?
ETA (Estimated Time Arrival) for delivery is about 3-5 working days.
Where can I track my order?
If your item/s have been dispatched, we will provide your tracking number via email.
How much does the shipping cost?
We provide FREE shipping for all items.
Which courier do you use?
We use Australia Post Regular Mail.
When will you ship out my order?
Most of the items will be sent out in the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.
What does the warranty cover?
All products sold by Hi Touch Mobile have a “dead on arrival” (DOA) warranty. This means that if the product is damaged during delivery and a claim is made within 14 days from the date of dispatch, Hi Touch Mobile will replace or repair the product at our discretion and our cost. If Hi Touch Mobile have no further stock of the item and it cannot be repaired Hi Touch Mobile will replace it with a similar product or offer you a full refund.
If the damage is discovered outside the 14 day period contact Customer Service who will determine whether circumstances are such that you can still proceed with a claim.
Can I return an item for an exchange?
We are able to offer an exchange if you return the item to us within 28 days. Contact us first for return authorization and describe which particular product/colour you wish to return via email before you ship back the package. Additionally, the product must be in its original condition: including packaging box and all other attachments. No refund will be made for damaged parts. We are not responsible for delivery charge in an exchange case.
Will you refund my delivery charge?
We will usually refund you what you paid for your order but not the delivery charge unless the entire order was faulty or incorrect.
What to do if you want to return something?
If you are not pleased with your purchase, we are happy to give an exchange or refund the product price less ”Delivery Fee” within 28 days. Contact us first for return authorization via email before you ship back the package. Additionally, the product must be in its original condition: including packaging/box and all other attachments. No refund will be made for damaged parts.